Shipping policy

At All Tied Up, we aim to provide a smooth and reliable shopping experience for all our customers, whether you're near or far. We use trusted shipping partners to ensure your handmade macrame fashion pieces arrive safely and promptly. Below are the details of our shipping policy:

Domestic Shipping (Australia)

For all orders within Australia, we offer the following shipping options:

Free Standard Shipping

  • Free on all orders over $99. Simply add your items to the cart, and if your total is over $99, your standard shipping will be automatically discounted at checkout.

  • Standard shipping for orders under $99 is available dependant on parcel weight and will be calculated at checkout.

Express Shipping

  • For faster delivery, we offer Express Shipping at a flat rate of $23.45

Shipping Carrier

  • We use Australia Post for all domestic shipments. You will receive a tracking number once your order is dispatched so you can track your package in real time.

Processing Time

  • Orders are typically processed within 2-3 business days from the time of order confirmation. Delivery times vary depending on your location.

 

International Shipping

  • International shipping will be available very soon.

Important Notes

  • Order Processing: Orders are processed during business days (Monday to Friday, excluding public holidays). Once an order is placed, you will receive an email confirmation. You will also receive a shipping notification and tracking details once your order has been dispatched.

  • Incorrect Address: Please ensure that your shipping address is correct before completing your order. If an incorrect address is provided, please contact us immediately so we can update your details before your order is shipped. We are not responsible for shipping delays or lost packages due to incorrect address information.

  • Customs Duties and Taxes: For international orders, customs duties, taxes, and any additional fees incurred during the shipping process are the responsibility of the customer. Please check with your local customs office for more information about potential charges.

If you have any questions about shipping, or if you need assistance with your order, please don’t hesitate to reach out to us here. We are here to help!